Privacy Policy

What personal data we collect

We collect personal data when you register, when you use your account, and when you contact our team. Some of it you give us directly; some is created automatically as you use the site. We ask only for what we need to run your account, meet our legal duties and keep play safe.

Account and contact details

• Your full name, date of birth and residential address.
• Your e-mail address and mobile number.
• Your username, password and security answers.
• Your account currency, language and contact preferences.
• Any deposit, loss or session limits you set in your account.

Identity documents for verification

• Copies of photographic identity documents and proof of your address.
• Evidence that a payment method belongs to you.
• Information about your source of funds where we are required to ask for it.
• The outcome of electronic identity, age and address checks carried out on our behalf.

Transactions and account activity

• Deposits, withdrawals and the payment methods shown in the cashier, stored in masked form.
• Bonus and promotion history, including any offers you have claimed.
• Game and betting history, balances and session lengths.
• Records of time-outs, self-exclusion requests and other safer gambling tools you use.

Device and usage data

• Your IP address, device type, browser and operating system.
• The approximate location indicated by your IP address.
• Log-in times, pages visited and actions taken on the site.
• Cookie and similar identifiers, and records of your live chat and e-mail contact with us.

Why we use your personal data

We use your personal data for a defined set of purposes. We do not sell it, and we do not use it for anything incompatible with the reasons below.

1. To open, run and secure your account, process deposits and withdrawals, and credit winnings.
2. To confirm that you are at least 18 and that you are who you say you are, as part of our verification checks.
3. To detect and prevent fraud, payment abuse, collusion, bonus abuse and money laundering.
4. To support safer gambling: applying the limits shown in your account, honouring time-outs and self-exclusions, and looking at patterns of play that may indicate harm.
5. To meet our legal and regulatory duties, including record keeping, reporting and responding to lawful requests.
6. To answer your questions, handle complaints and keep a record of what was agreed.
7. To send offers, bonuses and news where you have opted in, and to stop sending them as soon as you opt out.
8. To keep the site available and secure, fix faults and improve how our services work.

The legal bases we rely on under UK GDPR

UK data protection law requires us to have a legal basis for every use of your personal data. In plain words, these are the bases we rely on.

Where we rely on legitimate interests, you can ask us to explain the balance we have struck, and you can object. Withdrawing consent for marketing does not affect our ability to run your account.

Who we share your data with and how long we keep it

Sharing

• Payment and banking providers, so that deposits and withdrawals can be completed.
• Identity-verification, age-verification and fraud-prevention partners who carry out checks on our instructions.
• Technology suppliers who host our systems, send our messages or provide game content, acting only on our behalf.
• Regulators, law enforcement, tax authorities and courts, where the law requires or permits disclosure.
• The national self-exclusion scheme, GamStop, where you register with it or with us.
• Our professional advisers, where they need the information to give us legal, audit or similar advice.

Everyone who handles your data for us is bound by a written contract, may use it only for the purpose we set and must keep it secure. Where data is transferred outside the UK, we put in place the safeguards that UK data protection law requires. We never sell your personal data or share it for someone else's marketing.

How long we keep it

We keep your personal data for as long as your account with us is open, and then for the retention period required by gambling, anti-money laundering, tax and accounting law. Records of verification checks, transactions and self-exclusion are kept for the periods set by those rules, which may be longer than the life of the account. Once no purpose or legal duty remains, we delete the data or anonymise it so that it can no longer identify you.

Your rights and how to use them

Under UK data protection law you have the following rights, which are free to use.

• Access - a copy of the personal data we hold about you.
• Correction - to have inaccurate or incomplete details put right.
• Erasure - deletion of data we no longer have a reason or duty to keep.
• Restriction - to ask us to pause our use of your data while a question is settled.
• Objection - to object to uses based on our legitimate interests, and to stop direct marketing at any time.
• Portability - to receive certain data in a portable format or have it sent elsewhere.
• Human involvement - to ask for a person to look at any decision made by automated means that significantly affects you.

To use any of these rights, write to support@casinovegaswild.co.uk or speak to our team on live chat. We may ask you to confirm your identity before we act, and we will reply within the time limit set by law. Some requests are limited by our legal duties: for example, we cannot delete verification or transaction records we are required to keep. If you are unhappy with how we have handled your data, tell us first so we can look into it, and you can also complain to the Information Commissioner's Office.

Cookies, security and changes to this policy

We use cookies and similar technologies to keep you logged in, remember your settings, protect your account and, with your consent, measure how the site is used and show you relevant offers. You can set your preferences when you first visit and change them at any time; full details of each category are set out in our Cookie Policy.

We protect your data with encryption in transit, restricted internal access, logging and staff training, and we hold verification documents in systems available only to the team that needs them. No transmission over the internet is completely secure, so please keep your password private and tell us straight away if you think someone else has used your account.

If we change this policy, the updated version will appear on this page, and we will tell you about significant changes before they take effect. For any question about how we handle your information, contact us on live chat, at support@casinovegaswild.co.uk or at privacy@casinovegaswild.co.uk.