Contact Us

How to reach us

Live chat is open on the site 24/7. If you prefer to write, e-mail support@casinovegaswild.co.uk from the address registered to your account with us.

• Live chat - open the chat window on any page of the site, at any hour.
• E-mail - support@casinovegaswild.co.uk, answered in the order messages arrive.
• Safer gambling - ask us about deposit limits, time-outs or self-exclusion, or set them yourself in your account.

We do not operate a telephone line, and we never ask you for your password or full card number.

What to have ready when you write

1. Your username or the e-mail address on your account.
2. The game, bonus or transaction involved, and the amount where money is concerned.
3. The date and time it happened, with your time zone.
4. What you expected, what happened instead, and any error message shown on screen.

Please upload verification documents in the cashier rather than sending them by e-mail.

Questions we help with most often

• Account and verification - registration, changing your details, and the identity checks we are required to carry out.
• Deposits and withdrawals - payment methods, pending balances and the limits shown in your account.
• Bonuses - wagering requirements, eligibility and how an offer applies to your play.
• Technical issues - games that will not load, a round that did not complete, or trouble signing in.

Complaints

If you are not satisfied with an answer you have received, e-mail support@casinovegaswild.co.uk with Complaint in the subject line.

We acknowledge your complaint in writing, check it against your account and game records, and reply once that is done. Where we need more information from you, we will ask for it in a single message.