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Bonus terms & conditions apply.
Terms & Conditions
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These terms apply from the moment you register
By opening an account you accept these terms. You also accept our privacy policy, the rules of each game as shown in the game itself, and the terms attached to any promotion you choose to take part in.
We may change these terms from time to time, for example to reflect a change in the law, in our licensing obligations, in the payment methods available, or in the games on the site. The current version is always the one published on this page, together with the date it took effect.
Where a change materially affects your account or your money, we will tell you by e-mail or by a message in your account before it applies. If you do not want to accept a change, you can stop playing and ask us to close your account, and withdraw any remaining balance once our checks are complete. If you keep playing after the change takes effect, you accept the updated terms.
Which terms win if they disagree
If the terms of a specific offer say something different from these general terms, the offer terms apply to that offer only. For everything else, these terms apply.
Eligibility, your account and the checks we must carry out
Who can open an account
- You must be 18 or over. Gambling is for adults only.
- You must be resident in the United Kingdom and in a place where our site is available to you.
- You must be acting for yourself, with your own money, and not on behalf of anyone else.
- You must have the legal capacity to enter into this agreement.
- You must not be registered with GamStop, and you must not be within a self-exclusion period you have agreed with us.
One account per person
You may hold one account only. If we find that you have opened more than one, we may close the duplicates, apply the terms below on bonus abuse, and return any genuine deposits that are left. Accounts are personal and cannot be transferred or sold to anyone else.
The details you give us
The name, date of birth, address and contact details you register with must be accurate, complete and your own, and you must keep them up to date in your account. We may refuse registration, or restrict an existing account, where the details we hold cannot be confirmed.
Keeping your login safe
Your username, password and any security details are yours alone. Please do not share them or let anyone else use your account. Tell us straight away through live chat or support@casinovegaswild.co.uk if you think someone else has access, and we will secure the account while we look into it. Until you tell us, activity carried out with your login counts as yours.
Verification checks
We hold a gaming licence and are required to confirm who our players are. We check your age and identity when you register or shortly afterwards, and we must have completed identity, age and address checks before your first withdrawal is paid. We may repeat these checks at any point while your account is open.
- Identity and age - a clear copy of a valid photographic identity document.
- Address - a recent document showing your name and home address.
- Payment method - proof that the method you use is held in your own name.
- Source of funds - where we are required to ask, information about where the money you are gambling with comes from.
Until the documents we ask for have been received and accepted, we may hold deposits, limit play or hold a withdrawal. Documents are handled in line with our privacy policy, and questions about them can go to privacy@casinovegaswild.co.uk.
If you are under 18
If we find that you were under 18 when you played, the account will be closed, any winnings will be void and your deposits will be returned to you.
Deposits, withdrawals and your balance
The payment methods we accept, the minimum and maximum amounts, any fees charged by a provider and the usual processing times are all shown in the cashier. Deposits must come from an account or card in your own name.
Money in your account is held for you to gamble with. It is not a bank account, it does not earn interest, and it cannot be used to transfer funds to another person.
- Request your withdrawal in the cashier and choose an available method.
- We complete any outstanding identity, address, payment or source-of-funds checks.
- We return the money to the method you deposited with, where that method supports it.
- Where the original method cannot receive funds, we pay to an alternative method held in your own name.
A withdrawal may stay pending while checks are completed, while a security concern is looked into, or while we confirm that any active bonus conditions have been met. Withdrawal limits that apply to your account are shown in the cashier.
If a game or the site malfunctions, affected bets and any winnings from them are void, and stakes placed on the affected round are returned. Where an error credits your account with money that is not yours, we may correct the balance and ask you to return anything already withdrawn. If you have a problem with a payment, please contact us before raising a chargeback with your provider, so that we can sort it out directly.
Bonuses and promotions
Every offer we run carries its own terms, published with the offer and in your account. Those terms tell you exactly what the offer requires, and taking part means accepting them.
- A qualifying deposit or action, where one applies.
- A wagering requirement, and how much each type of game contributes towards it.
- A maximum stake per spin or hand while wagering is still outstanding.
- Any cap on the amount that can be converted into withdrawable funds.
- An expiry period, after which the bonus and anything left of it is removed.
- A limit of one offer per person, household, device or payment method.
We may cancel a bonus and any winnings that came from it where an offer has been used in a way its terms do not allow. That includes using more than one account, placing low-risk or covering bets to clear wagering, acting together with other players, and staking patterns designed only to turn a bonus into cash.
Offers are not available to every player, and we may change or withdraw a promotion for the future at any time. Doing so does not affect a bonus you have already qualified for.
Safer gambling, closing an account and suspension
Our site is for players aged 18 and over. The tools below are in your account, free to use, and apply as soon as we confirm them.
| Tool | What it does |
|---|---|
| Deposit limits | Caps what you can add over a set period; increases take effect only after a cooling-off period. |
| Time-out | Closes play for a short break of your choosing. |
| Self-exclusion | Blocks your account for a longer fixed period, which we cannot lift early. |
| Account closure | Closes the account for good once any balance has been paid out. |
Free, confidential support is available from GamCare, GambleAware and the National Gambling Helpline, and GamStop lets you block yourself from all licensed online gambling sites in Great Britain in one step.
When we may close or suspend an account
- You ask us to close it, in which case we pay out any balance once checks are complete.
- The account has been inactive for the period we notify to you, after which dormancy handling set out in your account applies.
- Requested documents are not provided, or the information we hold cannot be confirmed.
- We have reason to believe the account has been used for fraud, money laundering, collusion or any unlawful purpose.
- You have broken these terms, including the rules on age, duplicate accounts and promotions.
Where we suspend an account, we tell you what we need and release the account as soon as the matter is settled, unless the law prevents us from doing so.
Complaints, our liability and the law that applies
Raising a complaint
If something has gone wrong, contact us through live chat or write to support@casinovegaswild.co.uk with your username and what happened. We acknowledge complaints, look into them properly and reply within a reasonable time, keeping you updated if we need longer.
If you are not satisfied with our final answer, you can take the matter to an independent dispute resolution service at no cost to you. We will give you its details with our final response and co-operate with it fully.
Our liability
We provide the site and the games with reasonable care and skill, but we cannot promise the site will always be available or free of faults. We are not responsible for losses caused by your own device, software or internet connection, by someone using your login, or by events outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence, or for fraud.
General points and governing law
If any part of these terms cannot be applied, the rest still stands. If we do not enforce a term straight away, we keep the right to enforce it later. We may transfer our rights and obligations under these terms, but only where your rights are not reduced. These terms are governed by the laws of England and Wales, and nothing here affects the consumer rights you hold under the law where you live.
